Delete Your Account
This page explains how to ask for your Voyadent mobile app account, and the data linked to it, to be deleted. You do not need to reinstall the app.
How to ask
From the e-mail address registered to your account, send an e-mail to atakent@voyadent.com with the subject “Account deletion request”, giving your name and username. You can also send the request through the app's chat.
If needed, we contact you to confirm the account is yours.
We delete your account within 30 days and confirm it to you by e-mail.
What is deleted
Your account and profile: name, username, e-mail, password, age, Turkish ID or passport number, phone and address.
Your appointment, flight and stay records in the app.
Your messages with the clinic and the files you attached.
The link between your notification id and your account.
What is kept, and for how long
Medical records and documents about your treatment (such as x-rays and treatment documents) are kept securely for the period health law prescribes; after that they are deleted, destroyed or anonymised.
Information we must keep by law (such as invoices and accounting records) is kept for the periods that law sets.
You can also ask, the same way, for only some of your data (such as a document or a message) to be deleted without deleting your account.
For details, see the App Privacy Policy.