Privacy Notice (KVKK)

Privacy Notice (KVKK)

Data controller

Under the Turkish Personal Data Protection Law No. 6698 (“KVKK”), VOYA CLİNİC SAĞLIK HİZMETLERİ VE TURİZM LİMİTED ŞİRKETİ (“Voyadent” or the “Clinic”) is the data controller of your personal data and processes it lawfully and fairly as set out in this notice. You can reach us through the Contact page.

Address: Atakent Mah. 243. Sok. No:4 A, Mostar Atakent Sitesi, 34307 Küçükçekmece / Istanbul, Türkiye

This notice covers the personal data of visitors to our website and of people who contact us through the website's forms, WhatsApp, phone or e-mail. Data processed during examinations and treatment at the Clinic is covered by a separate notice given there.

The personal data we process

  • Identity: your name.

  • Contact: your phone number, e-mail address and country.

  • Your request: your appointment request and the message you send in the form or in our conversations.

  • Health information (special category data): only the health information you choose to send us, such as your complaint, the treatment you ask about, or photos and documents you share.

  • Security: the date and time you sent a form, your IP address and browser details.

  • Cookie data: only data collected through the cookies you allow (see the Cookie Policy).

Why we process it

  • receiving your appointment requests and scheduling your appointment;

  • answering your questions and giving you information on treatment options before an examination;

  • preparing your examination and treatment at the Clinic;

  • meeting our legal obligations;

  • keeping our systems secure and preventing abuse;

  • with your consent, measuring how the site is used and assessing the effect of our ads.

Legal grounds

We process your personal data on the grounds in article 5 of KVKK: it is directly related to entering into or performing a contract (your appointment and treatment), it is needed to meet our legal obligations or to establish, exercise or protect a right, and our legitimate interest in keeping our systems secure, provided your fundamental rights and freedoms are not harmed.

We process your health information under article 6(3) of KVKK, for medical diagnosis, treatment and care, by people bound by professional secrecy; outside that scope, only with your explicit consent. Cookies that are not necessary, and any transfer abroad they involve, rely only on your explicit consent.

How we collect it

You give us your data through the website's forms, WhatsApp, phone and e-mail; while you use the website, cookies collect data partly automatically, electronically.

Who receives it

Within the purposes above, your personal data may be shared with public authorities where the law requires it (such as the Ministry of Health) and with the suppliers whose services we use (the website and its forms, e-mail and messaging services).

Some of these suppliers keep their servers abroad (the e-mail service, WhatsApp and, with your consent, Google (Analytics) and Microsoft (Clarity)). Transfers abroad follow the conditions of article 9 of KVKK.

How long we keep it

We keep your personal data for as long as the purpose requires and the law prescribes; after that it is deleted, destroyed or anonymised.

Your rights

Under article 11 of KVKK you may:

  • learn whether your personal data is processed;

  • ask for information about it if it is;

  • learn why it is processed and whether it is used for that purpose;

  • know the third parties it is transferred to, in Türkiye or abroad;

  • ask for it to be corrected if it is incomplete or wrong;

  • ask for it to be deleted or destroyed under the conditions of article 7;

  • ask for corrections, deletions and destructions to be notified to the third parties who received it;

  • object to a result against you that comes solely from automated analysis;

  • claim compensation if you suffer damage because it was processed unlawfully.

How to apply

You can use these rights in writing to our address above, or through the e-mail address on our Contact page, with information that identifies you, as the Communiqué on the Procedures and Principles of Application to the Data Controller requires. We answer within 30 days at the latest, free of charge.

This notice was last updated on 13 November 2026.